Remote PC Help
How Remote Desktop Support Works
Our remote desktop support tool allows our us to securely login to your computer or laptop and repair your problem over the internet. This saves the hassle of disconnecting dozens of cables and carting your computer to your local repair shop. Our remote desktop support is affordable and can be performed at a convenient time for you.
- Call
- Connect
- Repair
We Repair The Following Issues
- Advert Pop-ups
- Browser Hijacks
- Viruses
- Spyware
- Rootkits
- Slow Computer
- Software Installation
- Email Problems
- Driver and Software Updates/Patches
- Desktop and Laptop Repairs
Advantages of Remote Support
- Securely Encrypted - Because our remote support software is protected with completely secure data channels with key exchange and AES (256 Bit) session encoding (the same security standard used by https/SSL), remote desktop support is just as secure as if we were sitting in front of your PC.
- Good Value For Money - Our remote desktop support service is included in your annual support package, meaning you won't need to pay a penny more.
- Convenient - Remote support means there's no waiting around for a home visit from the technician. It also means you don't have to disconnect the machine and carry it to a shop.
- Instant Support - Remote desktop support allows us to repair your computer in a matter of hours.
How Remote PC Repair Works?
- Sign Up for our annual support service.
- Contact us via telephone or email to arrange a remote support session.
- Download our secure remote desktop software (Click here to download) and then tell us the ID and password displayed on your screen. Within a few moments, we will be connected and able to see and control your computer (you can end the session at any time by clicking on the red cross).
- Diagnosis - We will inspect your computer and in conjunction with talking to you will solve the problem during the remote repair session.
- Sit back and relax! Your computer will be repaired whilst you go about your daily business (or you are welcome to watch!). Once the repair is complete and you are satisfied with the work done, the technician will close the remote connection and the software will cleanly uninstall itself. The technician can't reconnect until you manually run the software again.
How To Get Connected
- Contact us to arrange a remote support session
- When instructed, click here to download the software and click on "Save" (see below)
- Now simply double click the program icon to run it
- A message saying "Publisher could not be verified. Are you sure you want to run this software?" will appear. Click on "Yes" and the following window will open.
- An ID and password will now be displayed (see below). Once you have given the ID and password over the phone (or by email), you can just sit back and watch us repair your computer!
